Conversational AI Market: Analysis and Forecast of Demand and Growth

Conversational AI Market: Analysis and Forecast of Demand and Growth

May 03, 2024

The TechSci Research report on the Global Conversational AI Market was valued at USD 4.57 Billion in 2022 and is anticipated to project robust growth in the forecast period with a CAGR of 22.38% through 2028. This growth is driven by factors such as the declining cost of chatbot creation, the increasing use of conversational platforms across various business verticals, and the rising adoption of social media and messaging apps. However, concerns about data privacy are expected to hinder market expansion.

Conversational AI is becoming increasingly vital for businesses, particularly for enhancing customer retention through the implementation of chatbots or virtual assistants. The rapid digitalization and growth of e-commerce are creating favorable conditions for the demand for customer support services. The omnichannel deployment, improved customer service, real-time personalized service, and reduced customer service costs facilitated by conversational AI contribute to its global market penetration.

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For example, Amazon Alexa integration into vehicles allows drivers to use conversational AI for tasks such as checking tire pressure, fuel levels, and maintenance issues.

The Global Conversational AI market is thoroughly examined in this report, with segmentation into several key categories, along with detailed industry trends:

  • Conversational AI Market, By Component: Includes Solution and Service.
  • Conversational AI Market, By Deployment: Options comprise Cloud and On-Premises.
  • Conversational AI Market, By Type: Segmented into Intelligent Virtual Assistant and Chatbots.
  • Conversational AI Market, By Technology: Encompasses Machine LearningDeep LearningNLP (Natural Language Processing), and Automated Speech Recognition.
  • Conversational AI Market, By End User: Covers BFSI (Banking, Financial Services, and Insurance)Retail & E-commerceHealthcare & Life ScienceTelecomMedia & Entertainment, and Others.
  • Conversational AI Market, By Region: Geographically segmented into regions such as North America (including the United StatesCanada, and Mexico), Asia-Pacific (IndiaChinaJapanSouth KoreaAustraliaSingapore, and Malaysia), Europe (GermanyUnited KingdomFranceRussiaSpainBelgium, and Italy), South America (BrazilArgentinaColombiaPeru, and Chile), and the Middle East (Saudi ArabiaSouth AfricaUAEIsrael, and Turkey).

This comprehensive analysis provides valuable insights into the Global Conversational AI market landscape and emerging trends.

In 2022, chatbots held the largest market share due to their role in customer support services, with expectations for continued leadership in the coming years. NLP dominated the technology segment in 2022, enabling the processing of natural language data and streamlining documentation processes.

Key market players in the Conversational AI market:

  • Google LLC
  • Microsoft Corporation
  • Oracle Corporation
  • International Business Machines Corporation
  • Amazon Web Services Inc.
  • SAP SE
  • Nuance Communications, Inc.
  •, Inc.
  • Jio Haptik Technologies Limited
  • Rasa Technologies Inc.

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North America dominated the market in 2022, driven by increased investments in digitization across various sectors and the presence of key players. The Asia Pacific region is expected to witness significant growth during the forecast period due to growing e-commerce development, expanding retail technology acceptance, technical advancements in consulting and healthcare, and increasing internet penetration.

The report, titled "Conversational AI Market – Global Industry Size, Share, Trends, Opportunity, and Forecast, 2018-2028F," provides comprehensive insights to assist decision-makers in making informed investment decisions. It identifies emerging trends, drivers, challenges, and opportunities in the global conversational AI market, aiding stakeholders in strategic planning.

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