In the digital age, the protection of copyrighted content has become a paramount concern for content creators and distributors. One of the tools employed to safeguard these rights is Digital Rights Management (DRM). This article takes a closer look at DRM, its role in protecting content, and the concept of user privileges within this framework. Read More
A great customer experience is the essence of the success of a business. It is the reason companies are looking to integrate AI for providing convenient, informed, and intelligent customer experience throughout the entire customer journey. Artificial Intelligence has the immense power of analyzing and processing bulks of data from multiple sources including human interactions, thereby creating meaningful customer service. Through proactive service, deeper engagement, and personalization, AI helps businesses in gaining a competitive advantage to embrace its benefits. In this blog, we are going to point out the role of AI in enhancing customer support service. Read More
