Does United respond to complaints?

Does United respond to complaints?

April 26, 2024

United Airlines is committed to offering excellent services to its customers. Customer service takes care of any kind of problems of the customers. Whether you are contacting the airlines before making any reservation or after making the booking, your problem will surely be solved. If you are wondering does United responds to complaints, then you can start reading this guide.  

Does United respond to complaints? 

United Airlines has a support team that focuses on the passenger's convenience while traveling with the United. But if any of the passengers face inconvenience because of the airlines' staff or want improvement in the facilities can make a complaint easily. United Airlines responds +1-802-896-8331 to the complaints that are shared in the written form within 1 month of the receipt. The calculated response time is within 2 months of getting your written complaint. 

Ways to contact United Airlines 

If you are in a situation where you need to communicate with United Airlines to discuss your issues with one of the professionals of the airline. Some of the ways are given below: 

  • Phone number 
  • Email 
  • Chat feature 

Phone number 

Dial the official phone number of United Airlines customer service if you are looking for ways to contact them. The united airlines phone number +1-802-896-8331 is toll-free; hence, you can call according to your suitable time. The steps are mentioned below; have a look: 

  • Start the process by typing the helpline number 1 800-864-8331. 
  • If you do not want to talk in English, select a regional language. 
  • Observe the IVRs to press the correct button to connect with the executive. 
  • The agent will address your concern over the call. 
  • Share your United flight trip details. 
  • Soon, United Airlines will offer you a solution. 


An alternative method that effectively solves passengers' problems is using an email platform. The united airlines customer service +1-802-896-8331 can be reached out 24/7 with the help of email writing. If you are wondering what the united email format is, then you can read the below-mentioned steps: 

  • Navigate through your email account. 
  • Go to the subject section and write your cause for composing the email. 
  • Next, start explaining your concern in the main section of the email. 
  • Six-digit reference number, passport, visa, and details must be shared here. 
  • If you want to share documents; attach them in the mail. 
  • Share it at 
  • The response time of United Airlines is 3-4 working days. 

Chat method 

 Passengers who do not like to talk on the call or have hesitation in communicating can use the chat method. Follow the steps mentioned here: 

  • Visit the site of United Airlines. 
  • Move to the Help tab and tap it. 
  • Here, find the link to Chat With Us. 
  • A message box will open here. 
  • Start elaborating your problem in the box. 
  • Provide your PNR number and other mandatory details. 
  • The virtual assistant will look into your matter. 
  • After a while, the solution will be offered to you. 


United Airlines is famous for its customer service; however, there could be situations where a passenger has complaints about the airline +1-802-896-8331. In that condition, you can utilize any of these above mentioned methods. 


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